[STORE NAME] is the licensed owner of
the [STORE NAME] Grocery Shopping App. [STORE NAME] respects your privacy. This
Privacy Policy provides succinctly the manner your data is collected and used
by [STORE NAME] on the Site. As a visitor to the Site/ Customer, you are
advised to please read the Privacy Policy carefully. By accessing the services
provided by the Site you agree to the collection and use of your data by [STORE
NAME] in the manner provided in this Privacy Policy.
Services overview
Part of the registration process on
the Site, [STORE NAME] may collect the following personally
identifiable information about you: Name including first and last name,
alternate email address, mobile phone number and contact details, Postal code,
Demographic profile (like your age, gender, occupation, education, address
etc.) and information about the pages on the site you visit/access, the links
you click on the site, the number of times you access the page and any such
browsing information.
Eligibility
Services of the Site would be
available to only select geographies in India. Persons who are
"incompetent to contract “within the meaning of the Indian Contract Act,
1872 including un-discharged insolvents etc. are not eligible to use the Site.
If you are a minor i.e. under the age of 18 years but at least 13 years of age
you may use the Site only under the supervision of a parent or legal guardian
who agrees to be bound by these Terms of Use. If your age is below 18 years
your parents or legal guardians can transact on behalf of you if they are
registered users. You are prohibited from purchasing any material which is for
adult consumption and the sale of which to minors is prohibited
License & Site access
[STORE NAME] grants you a limited
sub-license to access and make personal use of this site and not to download
(other than page caching) or modify it, or any portion of it, except with
express wrote consent of [STORE NAME]. This license does not include any
resale or commercial use of this site or its contents; any collection and use
of any product listings, descriptions, or prices; any derivative use of this
site or its contents; any downloading or copying of account information for the
benefit of another merchant; or any use of data mining, robots, or similar data
gathering and extraction tools. This site or any portion of this site may not
be reproduced, duplicated, copied, sold, resold, visited, or otherwise
exploited for any commercial purpose without express wrote consent of [STORE
NAME]. You may not frame or utilize framing techniques to enclose any trademark,
logo, or other proprietary information (including images, text, page layout, or
form) of the Site or of [STORE NAME] and its affiliates without
express written consent. You may not use any Meta tags or any other
"hidden text" utilizing the Site’s or [STORE NAME]'same or trademarks
without the express written consent of [STORE NAME]. Any unauthorized use
terminates the permission or license granted by [STORE NAME].
Account &Registration
Obligations
All shoppers have to register and
login for placing orders on the Site/App. You have to keep your account and
registration details current and correct for communications related to your
purchases from the site. By agreeing to the terms and conditions, the shopper
agrees to receive promotional communication and newsletters upon registration.
The customer can opt out either by unsubscribing in "My Account" or
by contacting the customer service.
Pricing, Payments &
Delivery
All the products listed on the Site
will be sold at MRP or below unless otherwise specified. The prices mentioned
at the time of ordering will be the prices charged on the date of the delivery.
Although prices of most of the products do not fluctuate on a daily basis some
of the commodities and fresh food prices do change on a daily basis. In case
the prices are higher or lower on the date of delivery no additional charges
will be collected or refunded as the case may be at the time of the delivery of
the order.
All our product prices include all applicable statutory taxes, fees and
are subject to availability.
We make every effort to make sure that the pricing and availability of
Products on our Website are accurate and up to date. However, rarely, there may
be an error on the pricing of a product or an error related to product
availability. In such cases, we are not responsible for any typographical
errors and we reserve the right to cancel the sale.
We reserve the right to correct any inaccuracies or omissions related to
the pricing and product availability/descriptions, even after you have
submitted your order, and to change or update any other information at any time
without prior notice.
Our standard delivery charges are order value-specific. These include Rs.49 delivery
charges for orders below Rs. 500; more than Rs. 500 will be provided free home
delivery.
Standard delivery orders will be delivered within 1 to 2 working
days.
You can make the payment via any one of the following methods of
payment: Credit Card/Debit Card, Net Banking or Cash on Delivery.
Credit/Debit Card and Net Banking Payments are processed via our online
payment service partners: Razor pay
Cancellation by Site
/Customer
You as a customer can cancel your
order anytime up to the cut-off time of the slot for which you have placed an
order by calling our customer service. In such a case we will refund any
payments already made by you for the order. If we suspect any fraudulent
transaction by any customer or any transaction which defies the terms &
conditions of using the website, we at our sole discretion could cancel such
orders. We will maintain a negative list of all fraudulent transactions and
customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a "no questions asked
return and refund policy" which entitles all our members to return the
product at the time of delivery if due to some reason they are not satisfied
with the quality or freshness of the product. We will take the returned product
back with us and issue a credit note for the value of the return products which
will be credited your account on the Site. This can be used to pay your
subsequent shopping bills.
You Agree and Confirm
That in the event
that a non-delivery occurs on account of a mistake by you (i.e. wrong name or
address or any other wrong information) any extra cost incurred by [STORE
NAME] for redelivery shall be claimed from you.
That you will use
the services provided by the Site, its affiliates, consultants, and contracted
companies, for lawful purposes only and comply with all applicable laws and
regulations while using and transacting on the Site.
You will provide
authentic and true information in all instances where such information is
requested of you. [STORE NAME] reserves the right to confirm and
validate the information and other details provided by you at any point in
time. If upon confirmation your details are found not to be true (wholly or
partly), it has the right in its sole discretion to reject the registration and
debar you from using the Services and/or other affiliated websites without
prior intimation whatsoever.
You authorize [STORE
NAME] to contact you for any transactional purposes related to your
order/account.
That you are accessing the
services available on this Site and transacting at your sole risk and are using
Your best and
Prudent judgment before
entering into any transaction through this Site.
That the address at which delivery of the
product ordered by you is to be made will be correct and proper
In all Respects.
That before placing
an order you will check the product description carefully. By placing an order
fora product you agree to be bound by the conditions of sale included in the
item’s description.
You may not use the Site for any of the following
purposes:
Disseminating any unlawful,
harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or
otherwise objectionable material.
Transmitting material that encourages
conduct that constitutes a criminal offence or results in civil liability or
otherwise breaches any relevant laws, regulations or code of practice.
Gaining unauthorized access to other
computer systems.
Interfering with another person's use
or enjoyment of the Site.
Breaching any applicable laws;
Interfering or disrupting networks or
web sites connected to the Site.
Making, transmitting or storing
electronic copies of materials protected by copyright without the permission of
the owner.
Colours
We have made every effort to display
the colours of our products that appear on the Website as accurately as
possible. However, as the actual colours you see will depend on your monitor,
we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms&
Conditions of Service
[STORE NAME] may at any time modify
the Terms &Conditions of Use of the Website without any prior notification
to you. You can access the latest version of these Terms & Conditions at
any given time on the Site. You should regularly review the Terms &
Conditions on the Site. In the event the modified Terms & Conditions is not
acceptable to you, you should discontinue using the Service. However, if you
continue to use the Service you shall be deemed to have agreed to accept and
abide by the modified Terms & Conditions of Use of this Site.
Governing Law and
Jurisdiction
This User Agreement shall be
construed in accordance with the applicable laws of India. The Courts at Nagpur
shall have exclusive jurisdiction in any proceedings arising out of this
agreement. Any dispute or difference either in interpretation or otherwise, of
any terms of this User Agreement between the parties hereto, the same shall be
referred to an independent arbitrator who will be appointed by [STORE
NAME] and his decision shall be final and binding on the parties hereto.
The above arbitration shall be in accordance with the Arbitration and
Conciliation Act, 1996 as amended from time to time. The arbitration shall be
held in Nagpur. The High Court of judicature at Nagpur alone shall have the
jurisdiction and the Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of [STORE NAME]. Such disclosure, submission or offer of any Comments shall constitute an assignment to [STORE NAME] of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, [STORE NAME] owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. [STORE NAME] will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. [STORE NAME] is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam”. Please note all reviews submitted by customers are subject to checks and moderation by our content Team. [STORE NAME] reserves the rights to moderate as well as publish/not publish the reviews. [STORE NAME] reserves the rights to solicit or withhold reviews and ratings with no liability. [STORE NAME] reserve the right to accept, reject, moderate, monitor & edit or remove any comment. You grant [STORE NAME] the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the